International Journal of Tourism and Hotel Management
2020, Vol. 2, Issue 2, Part A
Guest house supervisors’ job satisfaction and how it is influenced by the tenet of impact of psychological empowerment in Mombasa county, Kenya
Dr. Alex Kyalo Kivuva
‘Impact’ is of utmost importance to guest house supervisors. In comparison with the big star rated hotels, guest houses have a substantial ratio of untrained personnel. Employees who might have some hospitality training are usually the supervisors. However, senior managers of these guest houses tend to dictate all the operations, in turn leading to low ‘impact’ empowerment. Therefore, this research sought to establish the influence of the ‘impact’ cognition of psychological empowerment on job satisfaction among guest house supervisors in the Mombasa County in Kenya. The research adopted descriptive survey study design. Census sampling was used. Research findings revealed that there existed a positive and significant influence (P<0.05) of ‘impact’ on job satisfaction (r=0.868). This research would be of great help to guest house owners, managers and organizations in the hospitality sector who would be able to formulate ‘impact’ empowerment strategies for their staff.
Dr. Alex Kyalo Kivuva. Guest house supervisors’ job satisfaction and how it is influenced by the tenet of impact of psychological empowerment in Mombasa county, Kenya. Int J Tourism Hotel Manage 2020;2(2):22-25.