International Journal of Tourism and Hotel Management
2021, Vol. 3, Issue 2, Part A
A review paper on recent technology trends in hospitality industry
Dr. Manoj Kumar and Shivangi Shrivastava
India always welcomes millions of national as well as foreign tourist every year. Tourism and hospitality contribute to the major part of Indian GDP. The covid-19 crisis has majorly affected the hospitality industry. As per the data shared by world travel & tourism council (WTTC) approx. 174 million people lost their jobs due to covid crisis. Many of the hotels are shutdown permanently due to this pandemic and the remaining hotels are fighting for the survival and also to overcome with the financial losses. But now customers will sneak cautiously to come back to travel with new expectations and requirements. Therefore, the hotels must be prepared to cater the expectations of the consumers very carefully. Technology these days is advancing at a faster pace than ever before, and this is changing both the expectations of guests as well as the way in which the hospitality industry conducts its business. Some of the latest trends are significantly helping the industry with recovery roll outs thus leading to great improvements and savings during the COVID-19 pandemic. Hence, this paper aims to some of the recent technological changes adopted by the hotels to deal with the covid-19 pandemic.