International Journal of Tourism and Hotel Management
2022, Vol. 4, Issue 1, Part A
Covid-19 crisis: The new normal HRM practices in hotel industry
Dr. Manoj Kumar and Shivangi Shrivastava
The covid-19 crisis has resulted in loss of livelihood across the world. It has caused drastic changes throughout the globe which is also affected the Indian economy. Out of all working sectors, due to travel & mobility restriction and lockdown, hospitality and tourism industry is one of the foremost affected industry. Many of the hotels and restaurants due to this pandemic has been shut down completely or are working with minimum number of staff. As a result, people are losing their jobs. As per the data shared by world travel & tourism council (WTTC) approx. 174 million travel and tourisms jobs could be lost if the pandemic continues. Nowadays, hospitality industry is slowly recovering with the losses but still crisis continue to profound the impacts on how the hotels will operate hence this paper aims to study about the new normal human resource management practices in hospitality industry which can contribute to some extent in managing the covid-19 crisis. Some of the new normal HRM practices includes training for employees to deal with the pandemic, keeping with the high standards of hygiene and sanitations in and around the hotel, strategies to boost the morale of employees to deal with the negative situation and to turn it into a positive opportunity.