2025, Vol. 7, Issue 1, Part B

author(s)
Siddhant Bhattacharya, Sahil Kashyap and Rishab Kanwar

abstract
Particularly in the travel and hotel sectors, the growing dependence on digital channels has changed the way consumers decide what to buy in many different fields. With an eye toward hotel bookings and travel decisions, this research article investigates how online reviews shape customer behavior. The research emphasizes how reviews affect consumer confidence, opinions of quality, and the decision-making process. The paper investigates the several elements influencing the efficacy of online reviews, including review volume, authenticity, and the presence of social impact, by means of synthesis of many scholarly studies, industry reports, and case studies. Moreover, the study reveals the consequences for destination marketers, travel agents, and hotel management who have to change with the changing online customer scene.